Terms of service

Prices

• Online prices are fixed prices for the home you describe: the service, bedrooms, bathrooms, property type and extras. There are no hidden fees.
• If the home is different from the booking, for example more rooms or extras that were not booked, we tell you before we start and agree any change with you. We never add a charge without your agreement.
• Outer suburbs add $30 travel per visit. Homes over 300 m² or with 6+ bedrooms, and addresses outside our area, are quoted individually.
• Carpet cleaning booked on its own has a minimum charge of $150, and window cleaning $150.
• Prices are in Australian dollars. We are not registered for GST, so no GST is added.
• Our prices cover normal cleaning. Rubbish removal, mould treatment, biohazard cleaning and work at heights are not included.

Discounts

• New customers get 10% off their first regular clean, once per household.
• Regular cleans booked weekly, fortnightly or monthly save 15%, 10% or 5%.
• Discounts are not combined: your first clean gets the larger one. End of lease, inspection, carpet and window cleans are not discounted.

Bookings

• Your booking is confirmed once we confirm the date and time with you. We reply the same day.
• Please make sure we can get in and that power and hot water are on. Tell us about parking, keys, alarms or pets in advance.

Payment

You pay after the clean is finished. Nothing is charged when you book.

Cancelling or rescheduling

• You can cancel or reschedule for free up to 24 hours before your booking. If something comes up later than that, contact us as early as you can.
• If we need to reschedule, we tell you as early as possible and find a new time with you.

Re-cleans

If something we were booked to clean was missed, tell us within 72 hours of the clean (for an end of lease clean, that includes anything your agent points out) and we come back to fix it for free. A re-clean covers the areas in the original booking; it does not cover damage, wear and tear, or new mess.

Your landlord or property manager decides on your bond, so we cannot guarantee its return.

Damage and insurance

We hold public liability insurance. If you think something was damaged during the clean, tell us as soon as possible, ideally with photos, and we will work it out with you.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

Contact

Questions about these terms? Email info@lumosclean.com.au or call 0478 927 227.